Support

Already a client? We're right here.

24/7 help desk coverage, with Managed AI triaging the moment you reach out and a human engaged for anything that needs one.

Get help now

Three ways to reach the help desk.

415-354-6640 — call for anything urgent

support@varsitysf.com — submit a ticket by email

Managed AI triages every request the moment it arrives, day or night

A human engineer is engaged within your SLA window for anything urgent

Before you reach out

Common quick answers.

What counts as an urgent issue?

Anything that stops you or your team from working — a system outage, a security incident, or being locked out of a critical account.

How do I check the status of an existing ticket?

Reply directly to your ticket confirmation email, or call and reference your ticket number.

Is support available outside business hours?

Yes — 24/7 coverage is standard for all managed clients, not an add-on tier.

I'm not an existing client — can I still get help here?

This page is for existing clients. If you're new to Varsity, visit our Contact page instead.

Not a client yet?

Let's talk about your technology, compliance, or AI needs — and what's possible when humans and agents work together.