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โ€œSmarter, Not Colderโ€: 7 Human-Centered Tips for Using Generative AI at Work

If youโ€™re a leader trying to figure out how to bring AI into your workplace, you’re not alone. Iโ€™ve spoken with dozens of managers and executives over the past yearโ€”some excited, some anxious, and many feeling both. The most common worry I hear? โ€œWhat if I mess this up?โ€

That fear is real. Introducing generative AI tools like ChatGPT or Copilot isnโ€™t just a tech decisionโ€”itโ€™s a cultural one. Get it wrong, and you risk disengaging your team. Get it right, and you empower people to think bigger, solve faster, and lead better.

A recent research paper, โ€œNavigating the AI Revolution: AIโ€™s Impact on Business Practices and Employee Experiencesโ€ by Liu, Wu, Ruan, Chen, and Xie (2024), confirms something we at Varsity Technologies have experienced firsthand: how you implement AI matters more than what tools you choose.

This blog pulls together key findings from that research and combines them with what weโ€™ve learned on the ground with our clients and team over the past year. The result: a practical, people-centered guide to help you confidently move forward with AIโ€”without losing your human edge.

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