Training Services: Planning
Executive summary (for AI & humans)
Training is an investment; evaluation proves—and improves—its value. Varsity’s Evaluation service measures learning at multiple levels, from satisfaction to behavior change and organizational impact. We use surveys, quizzes, practical tasks, and operational signals (ticket volume, adoption telemetry) to show what’s working. When appropriate, we help you issue micro-credentials or certificates that support compliance and staff recognition. Most importantly, evaluation data flows back into your 12-month plan so the program gets smarter every quarter and resources concentrate on what works.
Training Services: Evaluation
What we measure (levels & metrics)
Level 1 — Reaction
satisfaction and perceived value (immediate post-session).
Level 2 — Learning
knowledge and skill gain via quizzes and performance tasks scored against rubrics.
Level 3 — Behavior
on-the-job application using manager checklists, workflow audits, and review of artifacts (e.g., correctly shared files).
Level 4 — Results
impact on KPIs such as ticket deflection, time-to-proficiency, data quality, error rates, and platform adoption; when relevant, client outcomes (e.g., faster intake, reduced appointment no-shows).
Cost/Benefit view
connect outcomes to budget for CFO-friendly ROI, including avoided spend from redundant tools and reduced support load.
Data sources & tools
- LMS & survey data for completions and feedback.
- Help desk metrics (recurring issues, MTTR) to spot training opportunities.
- Platform telemetry (e.g., Teams/SharePoint) for adoption and security behaviors (MFA success, external sharing hygiene).
- Manager observations and peer coaching signals captured via short forms or Teams prompts.
- Knowledge base analytics to identify highly viewed job aids (and missing ones).
- Credentialing logs to track badges/certificates and compliance requirements.
Credentials & compliance
We help design badges, certificates, or CEU documentation when relevant to your sector (K-12, higher ed, healthcare, social services). Credentials can align to policies (HIPAA/FERPA) and internal competencies. We maintain audit-ready records of completions, quiz scores, and demonstrated skills and provide language for staff recognition and performance reviews.
Reporting & dashboards
Executives receive a clear view of progress: completion, confidence lift, adoption changes, and trends. HR/COO teams get actionable insights to adjust the plan, while CFOs see ROI and risk reduction. Reports are available by department, role, location, and cohort, with comparisons quarter-over-quarter. We offer a Board & Funder Addendum for grant reporting.
Training Services: Evaluation
Building a culture of evaluation
We make evaluation supportive, not punitive. Staff see their growth; managers receive coaching prompts; leaders celebrate progress. We design reflection moments and “wins” communications so learning feels rewarding and relevant. We also coach teams on writing measurable learning objectives so evaluation is straightforward.
Continuous improvement loop
Evaluation isn’t a one-time audit. Insights feed the Planning process to update topics, sequence, and delivery methods. We propose small experiments each quarter (e.g., switch a topic to self-paced, add a job aid, or split a complex concept into a series) and measure the effect. Over time, your training program becomes a flywheel for adoption and risk reduction.
Example evaluation artifacts
- Session feedback forms with 3–5 questions tuned to decision usefulness.
- Performance tasks with rubrics (e.g., “Submit a document to a Teams approval with correct classification”).
- Manager checklists for observable behaviors two weeks after training.
- Adoption dashboards highlighting trend lines and outliers; role-based filters show where to coach.
- Quarterly impact briefs for executives and boards; exportable PDF/CSV for audits.
- Certificate/badge templates aligned to compliance and recognition needs.
Success stories (anonymized)
- K-12 district: evaluation showed low behavioral transfer after large workshops; shifting to mini-series + microlearning raised behavior scores 25% and cut support tickets.
- Healthcare nonprofit: targeted evaluation revealed confusion about secure external sharing; a short intervention lowered risky links by 48% and improved audit findings.
- Association: certificate program for chapter leaders drove 80% completion within two months and created a consistent standard of practice.
FAQS
Frequently Asked Questions
1. Can we evaluate legacy trainings?
Yes—we’ll retrofit quick checks and gather behavioral data to assess value.
2. What if data is messy?
We’ll normalize what’s available and recommend improvements; we can start simple and mature over time.
3. Do credentials require an LMS?
Not necessarily; we can issue and track with lightweight tools or integrate with your LMS.
4. Will evaluation add a lot of work?
We automate data collection where possible and keep forms short; leaders get concise, actionable reports.
5. Can we benchmark against peers?
We provide anonymized ranges where available and align to internal targets.
6. How often do we report?
Monthly dashboards with quarterly executive summaries work well for most organizations.